For online purchases:

You have 28 days from the despatch of your order to return your purchase for a refund, either to a store or by post with your despatch note as proof of purchase.

For store purchases:

You have 28 days from the date of purchase to return your purchase for a refund to Mentexa store with your receipt as proof of purchase.

Any item being returned must be unused, in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy.

Unless faulty, we are unable to offer an exchange or refund on:

• perishable items
• jewellery to be worn in a piercing
• items that are sealed for personal hygiene reasons where they have been unsealed
• customisable goods

Pre-loved items and Lab grown diamonds: Please note that pre-loved items and lab grown diamonds can be returned online only and store returns cannot be accepted. Items must be returned with the original packaging, certificate of authenticity and tags still attached. The item(s) can be returned free-of-charge using the pre-paid packaging provided.

Gift Cards purchased online are subject to separate Terms & Conditions.

Delivery and return costs are not refundable.

The above policy does not affect your statutory rights including your rights in relation to faulty goods or your right to cancel orders made online. If you wish to exercise your cancellation rights please see the "Statutory Right to Cancel" section below.

Statutory right to cancel

If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 14 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting our refunds@mentexa.com.

If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order. You must then return your order in full without delay, either by post (at your own cost and risk), or to store (free). All goods contained in your order must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options, we will only refund the standard delivery charge.

This right does not apply to:

• perishable items
• jewellery worn in a piercing
• items that are sealed for personal hygiene reasons where they have been unsealed
• customisable goods